Are your prices per vehicle or per person?

All prices displayed for your transfer are per vehicle not per person.

Does my child or baby require a child seat?

All infants (0-2yrs) and children (3-11yrs) will be included as a passenger in your booking and law dictates that all children under 12 years of age, or up to 135cm, need either a booster seat or child seat for the transfer journey. Booster or child seats for those under 12 years of age, or up to 135cm, can be ordered on the booking form for a nominal fee or you can also opt to bring your own.

What does the price include?

A one-way price will include a one-way journey for the route you have booked. A return price includes both the arrival and departure journeys for the route booked. The price does not include gratuities, as this is left to the passenger's discretion. Child seats, excess luggage and other larger items may incur additional cost.

Booster seat or a child seat. Which type?

Child seats (or baby seats) are used for children up to 2 years old. Booster seats are used for children from 2 to 12 years old.

Are the journey times mentioned on this website exact?

Transfer journey times stated on our website (and your confirmation email) are only estimated. These times may vary according to time of day, road works, local road closures or diversions, volumes of traffic, local festivities etc.

How do I pay for my transfer?

On most routes, payment can be made in cash (euros) to the driver when you arrive at your destination or on some routes via credit card (pre-paid online when booking).

Will I have to share the Car or Minibus with others who are not in my party?

No, when you book a vehicle with us, no matter whether it is a taxi car, minivan or minibus, the vehicle is exclusively yours for the journey.

Where will my driver meet me?

If you are meeting at the airport, your driver will be waiting in arrivals holding a clearly visible sign with your lead-passenger name printed on. All other meeting points in specific places (Hotels, Villas etc.) can be specified on the online booking form.

Are supplied vehicles fully licensed and insured?

Yes, all supplied vehicles are fully licensed by the authorities, holding an up-to-date transport licence. The vehicles are fully insured for full passenger liability cover and strictly observe public licence operating regulations.

Are all prices fully inclusive or will I be asked for extra money by my driver?

All transfer fares are fully inclusive (gratuity is discretional) and your driver will be fully aware of the total cost you have been sent on your confirmation email. There are never any unpleasant surprises when you reach your accommodation.

Terms and Conditions – Solhop Airport Transfers

Key Terms (Quick Summary)

• Payment Options: Pay your driver in cash/card after the journey or prepay securely online via Revolut. Online payments are protected with industry-standard encryption.

• Cancellations & Refunds: Cancel more than 24 hours before pick-up for a full refund (if prepaid). No refunds within 24 hours. Refunds are returned to your original payment method within 7–10 business days.

• Liability: Solhop covers only the cost of your booked transfer. We are not responsible for delays due to traffic, weather, or other factors beyond our control. Passengers should have their own travel insurance.

• Luggage: One suitcase + one hand luggage per passenger included. Extra or oversized items must be declared in advance.

• Child Seats: Available free on request. Please specify when booking.

For full details, please read our complete Terms & Conditions below.

Full Terms and Conditions

1. General Information

Solhop S.L. (“Solhop”, “we”, “our” or “us”) is a registered travel agency in Spain specializing in private airport transfers. By booking a transfer with us via our website (www.solhop.com), you agree to the terms and conditions set out below.

2. Services Provided

We provide pre-booked private transfer services from airports to destinations specified at the time of booking. The services are performed by professional licensed drivers and vehicles.

3. Booking and Confirmation

• Bookings can be made online through our website.

• A booking is only considered confirmed once you receive a written confirmation email from Solhop.

• It is the customer’s responsibility to check all details in the confirmation email. Any errors should be notified immediately.

4. Payment and Security

• Pay-on-Arrival Bookings: For many destinations, you may choose to pay your driver directly in cash or by card at the end of your journey.

• Prepaid Bookings: For specific destinations, prepayment is required at the time of booking. Payments are processed securely via our payment partner Revolut. Revolut employs advanced encryption and security protocols to protect your personal and financial data. Solhop does not store, process, or have access to your full card details.

• All prices are quoted in Euros (€) and include VAT (IVA) where applicable.

• For added peace of mind, all online payments are confirmed with a secure payment receipt issued by Revolut.

5. Cancellations and Refunds

• Cancellations made more than 24 hours before the scheduled pick-up time: Full refund for prepaid bookings.

• Cancellations made within 24 hours of the scheduled pick-up time: No refund for prepaid bookings.

• If you have booked a pay-on-arrival service, no charges apply for cancellations made before your driver has been dispatched.

• Refunds are processed via the same payment method used for booking and are normally completed within 7–10 business days.

• If Solhop is unable to provide your confirmed transfer (for example, due to operational issues), we will issue a full refund of any prepaid amount. We are not responsible for any additional expenses incurred beyond the value of the transfer.

6. Changes to Bookings

• Changes to bookings (such as time, date, or destination) can be requested by contacting us as early as possible.

• We will do our best to accommodate changes but cannot guarantee availability.

7. Delays and No-Shows

• Flight delays: We monitor flight arrival times, and your driver will adjust accordingly within reasonable limits.

• If you fail to show up at the designated meeting point without notifying us, this will be considered a no-show, and no refund will be given for prepaid bookings.

8. Responsibilities and Liability

• We are responsible for arranging your transfer as per the booking details confirmed.

• The driver is responsible for safe and professional transportation.

• Solhop is not liable for delays or missed connections caused by circumstances beyond our control, such as traffic, road closures, strikes, accidents, or extreme weather conditions.

• Solhop is not responsible for indirect or consequential losses (such as missed flights, hotel costs, or alternative transport expenses).

• Our liability is strictly limited to the cost of the transfer service booked with us.

• We maintain appropriate insurance coverage in line with Spanish regulations. However, passengers are strongly advised to carry personal travel insurance for added protection.

9. Customer Obligations

• Customers must ensure they provide accurate booking information, including flight details, pick-up times, and contact information.

• Customers are responsible for ensuring they allow sufficient travel time to reach their destination.

• Customers must ensure that all personal belongings are removed from the vehicle at the end of the journey. Solhop cannot be held responsible for items left behind.

10. Luggage Policy

• Each passenger may carry one standard suitcase and one piece of hand luggage.

• Any additional luggage, oversized items, or special equipment (e.g., golf clubs, bicycles) must be declared at the time of booking.

• We reserve the right to refuse transport of undeclared or hazardous items.

11. Child Seats

• Child seats are available upon request at no extra cost. Please specify requirements at the time of booking.

• Parents/guardians are responsible for ensuring children are secured appropriately.

12. Complaints

• Any complaints should be submitted in writing within 7 days of the transfer. We will investigate and respond promptly.

• If a resolution cannot be reached directly, disputes may be referred to the relevant Spanish consumer protection authorities.

13. Governing Law

These terms and conditions are governed by Spanish law. Any disputes shall be subject to the jurisdiction of the courts of Málaga, Spain.

14. Updates to Terms

Solhop reserves the right to update these terms and conditions at any time. Updated terms will be published on our website and apply to all future bookings. Customers are encouraged to review the terms regularly